top of page

Our Features

Finding the right client management software for your company just got easier. With VNIXA, your company can stay organized and address all your client support needs. When customers and potential customers feel that a company cares, it builds trust in the brand. Providing your clients with support for your products or services is a way to show your company values them. Here are some of the most popular features of Vnixa’s customer contact center.

Customer contact centre 

Who answers the phone when a customer has a problem or a question? VNIXA provides businesses with a customer contact center that can be customized to meet their specific needs.

Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.

Knowledge management 

Every good client management software needs to have a place for notes. The key to having great customer service is keeping notes organized in a way that whoever is working with the customer can pull up their profile and have access to past interactions. This is not only helpful for building the relationship, but it also helps the company to be efficient. When they see how problems have been dealt with in the past with a specific customer, it helps to guide their actions each time for a resolution. You can even transfer your existing customer details to VNIXA Seamlessly.

Help Desk

Every company benefits from using Helpdesk. With Vnixa, you can integrate it into your website and platform. Helpdesk is a resource that helps customers or end-users to answer questions about products or services a company offers. It can work as an automated ticketing type of management to help your customers and site visitors without taking up your time and resources. Having this feature is especially helpful for small companies that cannot spare an employee to answer common questions. The Helpdesk is also available to employees who need help searching for an answer. In just one click they can get the help they need.

Mobile App

Now you can take Vnixa with you on the go. Our mobile app is designed to allow a user to access all the same features they use on their desktop from their phone. This applies to customer service too. Now if a customer is reaching out, you have the option to respond quickly even if you are not in the office. Being responsive is key to providing customer service. Service Engineers can enter the expense details from the mobile app too.

​

bottom of page